Difficult Conversations
Difficult Conversations
Lead tough conversations with confidence, clarity, and respect.
Self-paced online course • 8 modules • 24 focused lessons • downloadable tools • final assessment • certificate of completion • lifetime course access
Prepare for your next difficult conversation with a practical process you can use immediately. Enroll today for $197.
Difficult Conversations is a practical, self-paced leadership course for managers, supervisors, executives, business owners, team leaders, and emerging leaders who need to address performance, accountability, conflict, or trust without avoiding the issue or damaging the relationship.
Who this course is for
- Leaders who delay uncomfortable conversations or are unsure how to begin
- Managers handling missed expectations, recurring performance gaps, conflict, or defensiveness
- Team leaders who want clearer accountability without becoming harsh or disrespectful
- Experienced leaders who want a repeatable structure for high-stakes conversations
What you will be able to do
- Prepare using facts, purpose, and a clear opening
- Manage emotion and defensiveness while staying direct
- Ask diagnostic questions and listen for the real cause of a performance gap
- Create measurable agreements, ownership, and follow-up
- Repair conflict and trust through responsible action
- Build a culture where issues are discussed early and respectfully
Turn avoidance into clarity, accountability, and a workable next step. Enroll in Difficult Conversations for $197.
Inside the course
- The Leadership Responsibility
- Prepare With Facts and Purpose
- Manage Emotion and Defensiveness
- Open the Conversation Well
- Listen for What Is Really Happening
- Create Accountability and Agreement
- Repair Conflict and Trust
- Follow Through and Lead the Culture
What is included
- 8 modules and 24 focused lessons
- Practical exercises and downloadable conversation tools
- FACT, CALM, and CLEAR leadership frameworks
- Module knowledge checks and a final assessment
- Certificate of completion after meeting the course requirements
- Lifetime course access, subject to the published access policy
Course details
Format: Self-paced online course
Estimated time: 6–8 hours including exercises
Completion: Complete all lessons and earn at least 80% on the final assessment
Access: Online through your South on Leadership customer account
Frequently asked questions
Do I need management experience?
No. The course is useful for emerging leaders as well as experienced managers.
Is this only for performance problems?
No. The tools also apply to accountability, conflict, feedback, missed expectations, and trust repair.
Can I complete it at my own pace?
Yes. The course is self-paced and designed for practical application between lessons.
How do I access the course?
After enrollment, sign in to your South on Leadership customer account and open Purchased Courses.
Does this replace HR or legal advice?
No. It provides general leadership education. Consult the appropriate HR, legal, safety, or policy resources when a situation involves formal discipline, protected activity, harassment, discrimination, safety, violence, or legal rights.
Refund and access policy
Because digital course access is provided after enrollment, refund requests are reviewed case by case. Contact South on Leadership within 7 days of purchase if you experience an access problem or believe the course is not the right fit. The published store refund policy controls.
Secure Shopify checkout • Immediate online access after enrollment • Practical tools • Clear completion standards • Built for real leadership conversations
Enroll for $197 and approach your next difficult conversation with a proven process.