{"product_id":"difficult-conversations","title":"Difficult Conversations","description":"\u003ch2\u003eLead tough conversations with confidence, clarity, and respect.\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eSelf-paced online course • 8 modules • 24 focused lessons • downloadable tools • final assessment • certificate of completion • lifetime course access\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrepare for your next difficult conversation with a practical process you can use immediately. Enroll today for $197.\u003c\/p\u003e\n\u003cp\u003eDifficult Conversations is a practical, self-paced leadership course for managers, supervisors, executives, business owners, team leaders, and emerging leaders who need to address performance, accountability, conflict, or trust without avoiding the issue or damaging the relationship.\u003c\/p\u003e\n\u003ch3\u003eWho this course is for\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eLeaders who delay uncomfortable conversations or are unsure how to begin\u003c\/li\u003e\n\u003cli\u003eManagers handling missed expectations, recurring performance gaps, conflict, or defensiveness\u003c\/li\u003e\n\u003cli\u003eTeam leaders who want clearer accountability without becoming harsh or disrespectful\u003c\/li\u003e\n\u003cli\u003eExperienced leaders who want a repeatable structure for high-stakes conversations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat you will be able to do\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePrepare using facts, purpose, and a clear opening\u003c\/li\u003e\n\u003cli\u003eManage emotion and defensiveness while staying direct\u003c\/li\u003e\n\u003cli\u003eAsk diagnostic questions and listen for the real cause of a performance gap\u003c\/li\u003e\n\u003cli\u003eCreate measurable agreements, ownership, and follow-up\u003c\/li\u003e\n\u003cli\u003eRepair conflict and trust through responsible action\u003c\/li\u003e\n\u003cli\u003eBuild a culture where issues are discussed early and respectfully\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTurn avoidance into clarity, accountability, and a workable next step. Enroll in Difficult Conversations for $197.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eInside the course\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\u003cstrong\u003eThe Leadership Responsibility\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrepare With Facts and Purpose\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eManage Emotion and Defensiveness\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eOpen the Conversation Well\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eListen for What Is Really Happening\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCreate Accountability and Agreement\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eRepair Conflict and Trust\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eFollow Through and Lead the Culture\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eWhat is included\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e8 modules and 24 focused lessons\u003c\/li\u003e\n\u003cli\u003ePractical exercises and downloadable conversation tools\u003c\/li\u003e\n\u003cli\u003eFACT, CALM, and CLEAR leadership frameworks\u003c\/li\u003e\n\u003cli\u003eModule knowledge checks and a final assessment\u003c\/li\u003e\n\u003cli\u003eCertificate of completion after meeting the course requirements\u003c\/li\u003e\n\u003cli\u003eLifetime course access, subject to the published access policy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse details\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Self-paced online course\u003cbr\u003e\u003cstrong\u003eEstimated time:\u003c\/strong\u003e 6–8 hours including exercises\u003cbr\u003e\u003cstrong\u003eCompletion:\u003c\/strong\u003e Complete all lessons and earn at least 80% on the final assessment\u003cbr\u003e\u003cstrong\u003eAccess:\u003c\/strong\u003e Online through your South on Leadership customer account\u003c\/p\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDo I need management experience?\u003c\/strong\u003e\u003cbr\u003eNo. The course is useful for emerging leaders as well as experienced managers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs this only for performance problems?\u003c\/strong\u003e\u003cbr\u003eNo. The tools also apply to accountability, conflict, feedback, missed expectations, and trust repair.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I complete it at my own pace?\u003c\/strong\u003e\u003cbr\u003eYes. The course is self-paced and designed for practical application between lessons.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I access the course?\u003c\/strong\u003e\u003cbr\u003eAfter enrollment, sign in to your South on Leadership customer account and open Purchased Courses.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes this replace HR or legal advice?\u003c\/strong\u003e\u003cbr\u003eNo. It provides general leadership education. Consult the appropriate HR, legal, safety, or policy resources when a situation involves formal discipline, protected activity, harassment, discrimination, safety, violence, or legal rights.\u003c\/p\u003e\n\u003ch3\u003eRefund and access policy\u003c\/h3\u003e\n\u003cp\u003eBecause digital course access is provided after enrollment, refund requests are reviewed case by case. Contact South on Leadership within 7 days of purchase if you experience an access problem or believe the course is not the right fit. The published store refund policy controls.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSecure Shopify checkout • Immediate online access after enrollment • Practical tools • Clear completion standards • Built for real leadership conversations\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEnroll for $197 and approach your next difficult conversation with a proven process.\u003c\/strong\u003e\u003c\/p\u003e","brand":"South on Leadership","offers":[{"title":"Default Title","offer_id":48962205548763,"sku":null,"price":197.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0798\/7802\/9531\/files\/difficult-conversationsonline-coursesouth-on-leadershipsouth-on-leadershipsouth-on-leadership-difficult-conversations-banner-0f4015a3-192e-4a08-ba65-32cca34e6c3-9640895.png?v=1784387046","url":"https:\/\/southonleadership.com\/products\/difficult-conversations","provider":"South on Leadership","version":"1.0","type":"link"}